Hi,I have recently made my first order frm Ministry Grounds.Delivery was made and satchel opened and I had greens everywhere.Made contact with Neil and his reaction was to replace order.After much thought I stressed that my loss did not allow me to accept his offer and 1kilo would cover my loss.10 minutes into first roast of the Bolivia Vincente Paye another delivery arrived ,replacement order plus sample bag of roasted ,same bean ,with a note enjoy this coffee while your roast is resting. I could not let this go unrecognized and so I share with you this unique experience. My confirmation to Neil was my continued support of Ministry Grounds Coffee