repeet wrote:
I did call Breville today. Just politely asked if they have received it and for some kind of ETA. The response was that it turned up today and no ETA could be given. I then expressed my disappointment in my repair service so far and hope they can put this a high priority as it has now been 5 weeks. Pretty much got brushed aside, don't think I'd buy another Breville product again. I'm a pretty reasonable and patient person but this is a bit much considering its there most expensive product by a long way!!
Hmmmm. Mine's been back 3 times, with very lengthy delays each time too. It is still working (6 months since last repair) but my experience doesn't make me particularly hopeful. It's been absolutely impossible to get any hint of what's gone wrong each time, but what-ever it is it's the same thing each time. I reckon it has to be either the OPV or the pressure pump (or both). Swift Appliances in Perth refuse to talk to me about it, and it returned this time with a drip tray and group handle which look like they've done 7 years in a busy cafe. They sure as heck weren't the ones I sent back. The main unit was mine, but the ancillary pieces were well beaten up old stuff. I've had my fill of Breville and I sure won't be buying another Breville machine. I've directed 2 people away from Breville espresso machines so far. ... and another thing, the OPV is now set at barely 8 bar
