Dry bean. wrote:
The issue was identified, beat up by the media, addressed and hopefully rectified, I'm not overly concerned with the situation. Just because it's Telstra it seems some feel it gives them a license to criticise them at every minor hiccup. I've been with Telstra for over 30 years and except for the odd minor niggle found the service to be very satisfactory. 😉
I'd critique anyone for security breaches like that. It just annoys me. Once, I contacted a company privately when I came across a customer database with all credit card numbers etc available to the public in plain text. They instantly removed the security flaw, after telling me I shouldn't be accessing it (it was plain text...open to the public), but never informed ANY of their 1000+ customers. Props to Telstra for admitting to the flaw (not like they could dodge it), but in reality, a technology company needs to be much more careful! I said it was concerning, not a stab at Telstra directly. I was more outraged by the customers who were going on about the mail server being down being an "outrage" on whirlpool. Better they disable it while they address security breaches than keep it going - they did the right thing for their damage control, and acted quickly. :thumb: The tech support is definitely terrible, but it's no worse than most other large carriers (TPG, Optus etc). The problem is, if they charge more, and make support good, noone will go with them because they'll then be "Too expensive". Telstra are so big they are in a position where no matter what they do, people will complain, no matter who is at the helm.
