Jonty wrote:
Did TK mention if there had been a defective batch manufactured or has it been a simple we will replace with no detail into why cups ended up in the condition they did?
Not really. The guy I have been liasing with has been very apologetic about his lack of English (mind you, I thought he was doing OK) so it was more like you said, no real questions asked other than for photos and proof of purchase to show that they were less than a year old.