Rio coffee stale

Dry_bean

askthecoffeeguy wrote:

I had good rio coffee at midali espresso in carlisle st, east st kilda, some time ago - but I've heard that the rio brand has had some credibility damage recently - a new roaster would have to establish their credentials very quickly and get some runs on the board, in order to turn around the tide of negative publicity...

Not just recently Acg, the problems been building for years, once you take a reputation hit its hard to recover lost ground. I know what I would do. 😡

askthecoffeeguy

What would you do? The coffee I had at Midali was very good but then so were the staff andthe equipment they were using...

Dry_bean

askthecoffeeguy wrote:

What would you do? The coffee I had at Midali was very good but then so were the staff andthe equipment they were using...

I'd start with staff training and attitudes, those that failed to respond positively would be in for a short sharp shock 😉 a couple of people unexpectedly walking out the door for the final time tends to be a real attention focuser, to pre-empt the question yes I have been an employer and had to resort to this tactic a couple of times, its certainly an attention getter.

askthecoffeeguy

In a previous incarnation I was a trouble shooter for a hospitality group where I had to go into under performing venues and turn them around and usually it was the senior management who were the first to go as they were responsible for entrenched attitudes and condoned poor performance,and inefficient practices...

Dry_bean

askthecoffeeguy wrote:

In a previous incarnation I was a trouble shooter for a hospitality group where I had to go into under performing venues and turn them around and usually it was the senior management who were the first to go as they were responsible for entrenched attitudes and condoned poor performance,and inefficient practices...

I agree with what you say, though this is a little difficult in a family owned business. Rio are a relatively mature company on the Adelaide scene and most of their sales are wholesale roasted beans, perhaps with ever increasing competition they are trying to appeal to the retail consumer.

lars

Thought I'd give Rio another try - just got back... same old unpleasant service; except for Costa Rican SO, everything on shelves was at least a week (or more) old. L 🙁

Dry_bean

lars wrote:

Thought I'd give Rio another try - just got back... same old unpleasant service; except for Costa Rican SO, everything on shelves was at least a week (or more) old. L 🙁

Why am I not surprised, in an operation that employs a full time roaster it cant be that difficult to arrange stock rotation so that walk in customers are able to buy beans roasted no more than a couple of days prior. 😉

Cherry

hello Lars, db, acg, motto. Lars did you go and visit the roasting team and have a coffee with them? What day from the roast do you like to drink your coffee? Day from roast is big debate. Very personal choice.Some people don't like their coffee before 7 days is there a right or wrong?

lars

I like to drink my espresso between 2 and 10 days after roasting, so if I get coffee that's already between a week and 10 days old, it's not much good to me. L :-\

askthecoffeeguy

At my work we run with two blends and seven single origins - some of which I won't serve less than 12 days post roast and some of which drink best at the three week mark! So it's horses for courses I guess...

Dry_bean

askthecoffeeguy wrote:

At my work we run with two blends and seven single origins - some of which I won't serve less than 12 days post roast and some of which drink best at the three week mark! So it's horses for courses I guess...

I tend to agree with Lars, somewhere between 2 days and a week for me, which is the reason I roast weekly. Three weeks? wouldn't know, never had a batch around for as long as that. 😉

takeaim

I run the wholesale operations for Atomica Coffee in Melbourne and there are many variables that affect the coffee ageing process that Pat has eluded to already. It's also my job to ensure retail stock at our cafe is rotated, once coffee reaches 12 days post roast we remove it from the shelves if it hasn't been sold yet. To say you wont drink a coffee past 10 days is very broad statement, one of our most popular single origins doesn't peak until day 11, it's the job of the retailer to educate the customer about this. The majority of customers want beans that are ready to use and as such most of our shelf stock is at 5-8 days post roast. We usually have super fresh stock available and sometimes up to 4 roast dates of our house blend, if a customer asks for something as fresh as possible as they may be going overseas or dont intend to use it yet we have it available.

Cherry

Droped into rio on Thursday morning and bought coffee. ( and to check dates). Out of about 6 or more coffees on offer, about 2 coffees would have been 7 days Crema working for me at present. Bought 3 days out.

lars

thought I'd give it a try one more time... actually there was plenty of selection of recently roasted coffee, which was nice; same unfriendly staff, but happy to have some fresh stuff [5 out of 10 isn't bad]! L 😉

Dry_bean

lars wrote:

[5 out of 10 isn't bad]! L 😉

Ain't that good either. 😉 Have to admit I shop there myself now and again, they do have a great range of all things Italian, as long as I know exactly what I want and am prepared to serve myself. Have not bought coffee from them for over 12 months, the last batch literally left a bad taste in my mouth, perhaps things will improve with their new roaster.

Cherry

You are a hard bean dry bean I feel like blending you with something sweet!

Cherry

Drinking most recent espresso blend as plunger! This morning and past few mornings wow flavours are sweet, choc, good fruit drive

lars

lars wrote:

thought I'd give it a try one more time... actually there was plenty of selection of recently roasted coffee, which was nice; same unfriendly staff, but happy to have some fresh stuff [5 out of 10 isn't bad]!

...not sure it's such a great thing to have to say that Rio finally had some fresh coffee... isn't that pretty much what you'd expect all the time from a roaster? Are you sure you don't have anything to do with Rio Coffee Cherry?

lars

Hi cheerry - shame you couldn't answer my question; one of the reasons i was wondering is because Rio's close to me and i'd like them to be my local roaster.. problem is most of their roasts are overdone, and I was wondering if you were planning to experiment with making some of them a little lighter? L

admin

lars wrote:

thought I'd give it a try one more time... actually there was plenty of selection of recently roasted coffee, which was nice; same unfriendly staff, but happy to have some fresh stuff [5 out of 10 isn't bad]! L 😉

this is nothing to do with the coffee; following on from another post, I took my Diadema Reale in to Rio's service dept on Tuesday last week; to be honest, it felt like they were doing me a favour even looking at it for me... I described the symptoms & asked when they'd be able to look at it and tell me the prognosis and they said not for [at least] two days. Given that I had been told by member FC [from whence the unit came] that he would send any parts I needed from Canberra, I was keen to know by the end of the week, so FC could get them off before the weekend if needed. So insisted to the Svce dept Manager that I understood it may take a few days, but I needed to know by Friday, to which he agreed. By Monday, still hadn't heard anything, so decided to relieve them of my trusty Reale & take it to someone who was more interested... turned up this afternoon, they gave it back without a word of apology or even [as far as I could see] embarrassment... I was pretty amazed, to be honest, although maybe I've got an old-fashioned idea of customer service. ???

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