It's a few years ago now, but I once went to a well known cafe (still there) on Chapel Street and asked for a strong caffe latte, not too hot - and got for my troubles a scolding cup of what can best be described as dish-water. So I sent it back, and got EXACTLY the same thing next time! So I sent that back too, and asked for a long black, cold milk on the side, and even this was scolding hot, muddy, and completely unpalatable, tasting of a machine that hadn't been cleaned in a very long time - and god only knows what they did to the coffee to make it taste so bad... So I sent thus one back as well, informing them that i had no intention of paying for something that I had not consumed, wherein a little old Italian man came out from behind the machine and said: "I've been making coffee for 50 years... what do YOU know know about making coffee!" More than you, apparently. Pat