Yes, I agree, it's all about the milk, and other websites deal with this issue in more detail But if the quality of the coffee, the consistency of the grind, and the rate of extraction, not to mention cleanliness of the machine, are not all in harmony, then no amount of creamy milk is going to make a 'bad' coffee taste good. In short, all the elements need to be in harmony, as does the barista with the machine, the staff with the customer, the owner with the staff, and the coffee company with the venue! It all adds up to coffee made with love by people who care, which, unfortunately, is an increasing rare commodity. ACG