Okay, so I met Phil at Breville HQ yesterday morning and had him adjust the OPV, no replacement parts necessary and the whole process took around 10 minutes. It would have been faster if we weren't so busy wagging our chins. I must say that Phil is a credit to Breville. We have all heard about his industry experience and passion for coffee but how many project/product managers would go out of their way by making time to do something like this right before going on an O/S trip? Not many. I was expecting to be told to take it a service centre and to leave if for inspection and that I would get a phone call call when done - so to Phil I say thanks heaps 🙂 I remember doing the same in my store manager days, performing basic repairs on site or in store as necessary to keep the customers happy rather than booking in a call out from our techos. Now, being IT savvy and technically but not mechanically minded, meant I was too busy looking around the room at all the other cool toys rather than focusing my attention on exactly what was being done to the BDB. I can tell you that very few tools were needed/used and after 3 or 4 adjustments the calibration was complete. Bearing in mind that I have only used a few espresso machines and this is the first with an OPV I am trying to reserve my comments as to the resulting shots until I have a few under my belt post adjustment. The pours are different and as such I'll be monitoring/adjusting my dosing and distribution over the coming days.
