I've got to say that I know most of the parties involved in this discussion at least a little, be it in person or through the usual social media and forum channels. I think Phil is likely to be on the defensive. Breville have got it in the neck on a number of fronts from a few parties (I'm not saying it is or isn't justified) and it might be respectful of everyone to try to post in a way that has a bit less mockery & is a bit gentler in nature. I've done a fair bit of barista judging with Phil and anyone who's met him even for 10 minutes knows that he's a solid and honest, hard working bloke who in his new line of work with Breville is doing the best he can to deliver a perfect product to every end user. OPV issues as stated are present in pretty much every machine brand sold worldwide, and (as AM knows ;D,) the tools needed to adjust these things (when adjustable) are kinda expensive - if a home user has a Scace 2 device then they probably have the kind of budget where their one group Slayer is sitting next to a pair of Robur-E's. These are usually looked at as part of routine service by decent technicians, and a drop-in, pick-up service is equal to most retailers. I guess what I'm really saying is this. AM's posts are accurate in terms of the ideal of contract law and servicing, in many ways, but perhaps don't reflect that a quality service can be had without some of the workflow (and time/paperwork) associated with it, especially if there are trustworthy people involved. The BES900 is hugely complex, and from the threads around people are moaning less on a per-unit basis than say, GS3 owners. The two aren't perhaps directly comparable, and problems are problems, but all this meta-talk is really getting me down. AM, if Phil is in front of a blackboard, I trust it's for a legit reason, and he's entitled to feel a little aggrieved after posting a fairly awesome picture to help basic understanding here. Obviously AM, we both agree that some people won't notice less than perfect settings/setups and thus a failure rate may be higher than perceived, but equally, one loud voice on a forum can echo a long distance. I've still not tried the BES900, and don't really have an opinion on the machine (I might ask Phil or a supplier to let me have a play on one), but I hope that everyone can get on just that little bit better. You're all awesome folks, so remember to act awesomely. best, CH.
