Oh no way am I going to do it, OH is fixing an old TV and didn't even want to let me near that but he had to, strict instructions not to touch the part that has 30000 volts coming out of it !!! I guess when it comes to things like this I am torn as OH is more than qualified and experienced to do it, whereas the person at the service centre is only a technician of sorts and has never done it before (yes same as OH) and would only be going on directions from Breville and not being shown. I really don't want to void the warranty but it's very hard trusting service people, the Mazda service people couldn't even fix the MX-6 after 4 goes, OH did it himself in the end.