coffee reps...

over_extracted

Hi Don't let that sc...g 😡 Rep treat you like that, call someone else ,there are lots of companies that will assist you with your coffee. Get all the left over coffee from them and send it back to the factory and state that the coffee is off and tastes like cat piss. Tell the director of the coffee company that you are sick and tired of the way you have been treated and given inferior coffee. tell them that if they believe that their product is good, they are completely mistaken. I really hate this sort of attitude from companies towards their customers. Good luck and don't give in. OE

pinot2

Hi Floatncoffee Not sure where you are, but if you are in Sydney then I think I know who you are talking about. The small cafe around the corner from where I live tells me similar stories. I have a number of contacts for quality and reliable roasters in most states, feel free to email me for more info. John

floatncoffee

hey guys thanks for the replys and support i dont mind the coffee itself and more importantly my regular customers like it the office staff are very nice and orders are usualy on time.... its our rep im not happy with.... if worst comes to it, ill definatley be pm-ing a few of you folk for supplier names 🙂 Cheers Ryan ps hi John im in Melbourne... sounds like this is a common problem lol

pinot2

Hi floatncoffee Your Melbourne rep must have a TWIN sister in Sydney! As suggested earlier, get onto the management. John PM your location and next time in Melbourne will try and drop in!

over_extracted

Hi all. Floatncoffe,keep us updated on your matter. We dont need this type of bad service in our industry. OE 😉

Greg41

Hi floatcoffee. sounds like your still happy with your current coffee and the rest of the staff. Maybe a talk with the manager could sort things out. He may have had complaints from other customers and your complaint maybe the one that spurs him into action to tell this rep to either pick his game up or show him the door.

Koffee_Kosmo

This a forum and we make assumptions as we recall our own experiences and how we have dealt with them Some are similar & some are not I will say this "good communication is the key to success" I have never lost a contract in my field of work due to poor service or work performed in the past 12 years I visit my clients a minimum of once per month to 4 times a month, even if its just a quick hello KK

[deleted]

I think if your happy with the coffee....stay. But from your info, I suggest looking for a more interesting product. In melbourne you really are spoilt for choice. Maybe at least look at another company, or at least go and do some cuppings at a few factories. It'll open your eyes to the big, big world of flavour out there

over_extracted

This a forum and we make assumptions as we recall our own experiences and how we have dealt with them Some are similar & some are not I will say this "good communication is the key to success" I have never lost a contract in my field of work due to poor service or work performed in the past 12 years I visit my clients a minimum of once per month to 4 times a month, even if its just a quick hello KK

Very well said KK. I used to enjoy when my Rep used to call by. OE

askthecoffeeguy

opps I removed my previous post with my roaster's contact details b/c for some reason I thought I'd sent it as a personal message and not posted personal details on a public forum - which I prefer not to do... if anyone really wants my roaster's details that badly let me know and I'll be happy to give them to you! FNC (now that's an interesting abbreviation, I hope it doesn't mean what I think it means - fish n chips...) - how did you go with your roaster - and I agree with KK's comments that each case needs to be treated on a case by case basis - still sometimes a clean break can be a good thing! All the best - ACg

floatncoffee

well i gave the big chesse a call and aired my views...he was very accomodating so we'll see what happens from there... but after talking to you chaps i feel a bit more confident about looking around to see what else is out there.... ive emailed a few other suppliers and asked for samples so ill have to test them out on a few willing customers our cup rep pops in every 2 weeks to see if we're ok and to show us specials and to let us know stocks..... they sent out the wrong cups one day and we

over_extracted

Ill keep that in mind ,when I visit Oz next... :🙂:🙂 :🙂 Thanks for the invite OE