This is a tough one

Kelsey

Customer wants espresso over ice. Store doesn't want to do espresso over ice.

Customer orders espresso and a separate glass of ice - barista expresses gentle displeasure. Customer proceeds to be a bit of a dick (he admits as much in the post).

It's an interesting study (particularly if you follow some of the other links and comments) into the tension between artisan coffee shops and the general populace. I quite enjoy taking my coffee as the barista suggests, it often opens me up to new experiences. In this case, they also believe in maintaining a standard.

But of course, when your customer is not an aficionado, you run into trouble - they just want it how they want it.

http://andiamnotlying.com/2008/murky-coffee-arlington-hold-that-espresso-between-your-knees/

Koffee_Kosmo

My take on this is It takes 2 to tango A client is always right when it comes to a preference and this is not limited to coffee Having said that A shop owner/barista can recommend the best way to enjoy Even to the point of offering a free coffee as a comparison KK

hiphipharar

I think both customer and cafe owner need to get a life. I hope, in the 3 years since this occurred, they have both found one. Artisan coffee shop? If I saw such a pretentious label on a cafe, I'd probably give it a miss. By all means take your coffee as per barista's recommendation. I have done the same - changed my order from a macchiato to long black at his suggestion but outright refusual to serve how th e customer wants it? Well it's not as though it's a painting that will be on show. The customer has a right to order to their requirements and once they buy it, it's theirs. This customer is going to remember the bad experience he had at the hands of a coffee nazi, not whether the coffee was good or not.

UNM

I read the article, the caf