Breville's new dual boiler machine BES900

Hatchy

Appliances online have them for 1200ish but they'll match anything and generally will give you free delivery to sweeten the deal.

Muscles

Good guys were doing $1098 and free smart grinder about two weeks ago :pan No bench test there but why would you want one and you are saving around $700 from RRP

Kelsey

That's an incredible deal (any of these prices are!) for a machine with that feature set.

DoubleRistretto

Muscles wrote:

Good guys were doing $1098 and free smart grinder about two weeks ago :pan No bench test there but why would you want one and you are saving around $700 from RRP

doesn't that make it about a 40% discount to RRP - wow! Although I guess Breville are in the volume business, and given the dual boiler machines are made in China, they probably still make a reasonable profit! dR

pablo_h

I don't think that is normal. the retailers started out at $1500 for the machine, then went to $1500 for the combo, then $1200 for the machine only (and when they did that, they started upping the price of the grinder towards RRP). Someone on WP went to TGG to beat the $1199 price that david jones and HN had, he just wanted the machine at $1099. They sold them that, but sold them the machine with bonus grinder pack, whether by mistake or what, the buyer didn't expect that, and that was way below cost, ie TGG is losing money, not breville dropping their price to TGG that much they could still make money on it. No one as far as I have heard has got the combo that cheap, it is below cost to get both for $1100

Brett_H

pablo_h wrote:

I don't think that is normal. the retailers started out at $1500 for the machine, then went to $1500 for the combo, then $1200 for the machine only (and when they did that, they started upping the price of the grinder towards RRP). Someone on WP went to TGG to beat the $1199 price that david jones and HN had, he just wanted the machine at $1099. They sold them that, but sold them the machine with bonus grinder pack, whether by mistake or what, the buyer didn't expect that, and that was way below cost, ie TGG is losing money, not breville dropping their price to TGG that much they could still make money on it. No one as far as I have heard has got the combo that cheap, it is below cost to get both for $1100

This is a great first post mate. Howdo you have this information? When we saw one of these BDBs go for sub $900 on this forum I figured that the error was that the store had given it away at wholesale price. How would the Harvey Norman guys come at that price: Java The Hutt "Yup Mate. I was incredibly lucky. On top of that, I just picked up a BCG800 for $165 so for both $1015 This was due to a Salesman error, but who am I to say "No, please don't sell it to me, I'll pay you more" took some patience and time from my part though. without the Salesman error, I think the best price to haggle down to is. $165 for the BCG800 and $1100 for the BES900. If anyone is looking to buy one THAT is your target. on that note, I'd like to ask you some questions Brett. but I can't PM?" See the thread here: http://www.bestcafes.com.au/forum/classified-user-wtb-and-for-sale/bes-900-for-you/25/

Lwowiak

I have a friend who is heading down the path of seeking good espresso. Whilst on holiday, we caught up and he asked me to check out this machine with him. He has read some of the stuff on that green forum, and no matter how much I would like to post his comments, I will remain diplomatic and refrain. His wife likes how the machine looks, and prefers it over the Italian mob. She saw the new colours and would like a red one to match her other appliances. Yes, it is an appliance, and there is nothing wrong with that, so I wish people would stop defending its pedigree. We went to HN, Domayne and TGG. The most irritating thing we found was the lack of being able to have a decent play with the machine. He really wanted to be able to taste a reasonable shot from it, and we had fresh beans with us for that purpose. In the end his frustration got to him and we went to Broadbeach for a coffee. As usual NNL was closed by the time we got there, so we went and had some nice German beer from the Bavarian Beer Cafe instead. We had a good chat about what to look for, and he was going to check out some machines when he got home. Unlike his sister who likes to change appliances as often as she changes husbands, he was looking for something to last a few years, and that has interchangeable parts readily available. He visited TGG when he got home as we have a mutual friend who works there. A really good price was offered (no grinder though) and if you can get one for $1100 or so, you are doing well. He forgot to ask what the staff price was, as he had lost interest in this machine. A customer brought one back and was demanding a refund. The commotion cemented his choice and he just called me to say he was the proud owner of a new Italian machine. Exact details were not revealed, as I must visit him to find out. In summary: Price is not everything. He found a retailer who listened to him and let him play with a few machines until he found one he liked. Internet forums can do more harm than good. I asked what his wife thought of the machine. Her comment: "I am so glad you listened to me and did not buy the Breville dear, as Jxxx from next door just got one, and we would have never heard the end of it" Just shows, you can never win :stir

ajst2duk

More problems with ours - has any one else had the steam knob come loose. Ours now comes loose every couple of days so I'll have to crack it open to have a look at what's broken. Grr

derrilex

:laugh: the green forum :laugh:

ajst2duk

Sure yep I will have a look today at what has failed with the knob and yes I will let breville know. It will be repairable under warranty but to be honest, another 2 weeks without the machine would suck, so I'm happy to start looking after minor repairs myself. This post, and it's the only forum I've mentioned it on, was more of an FYI and to see if was happening elsewhere. We would average about 6 shots/day over 7 months on ours so far. - AJ

Brett_H

ajst2duk wrote:

Sure yep I will have a look today at what has failed with the knob and yes I will let breville know. It will be repairable under warranty but to be honest, another 2 weeks without the machine would suck, so I'm happy to start looking after minor repairs myself. This post, and it's the only forum I've mentioned it on, was more of an FYI and to see if was happening elsewhere. We would average about 6 shots/day over 7 months on ours so far. - AJ

Thanks for keeping us up to date. The machine has a great warranty period offered and I'd be sending it back to the pros, but that is because my skills in this area are lacking. Also, I'd worry about voiding the warranty. Keep us posted mate.

Koffee_Kosmo

ajst2duk wrote:

Sure yep I will have a look today at what has failed with the knob and yes I will let breville know. It will be repairable under warranty but to be honest, another 2 weeks without the machine would suck, so I'm happy to start looking after minor repairs myself. This post, and it's the only forum I've mentioned it on, was more of an FYI and to see if was happening elsewhere. We would average about 6 shots/day over 7 months on ours so far. - AJ

Not sure if this is available When a car is serviced - a lot of places have loaner vehicles so one still has transport A loaner coffee machine may be a good idea, it does not have to be top of he line but adequate If they did have a BES900 as a loaner as one waits for a machine repair for an extended period of time the clients may decide to upgrade during its use So it's a win win I suggest that you have it assessed as to what part is needed Have it ordered and when it's your turn for repairs take it in for a same day fix This will give you a short down time KK

Koffee_Kosmo

Anger Management wrote:

KK Sounds good in theory... 1: Loan unit is not gong to happen for many reasons... For some places they would need more than one. And as they are service agents, its not worth the effort. 2: In most cases the assessment is what takes the time. I know that in Brisbane, parts are often on hand but even a simple job can take days before it progresses up the line. Thus as a service person I would not be responding immediately, spending time pulling apart / assessing and then re assemble and then hand back to customer, while awaiting parts to arrive. Goes into the service line, gets assessed - fixed with parts on hand OR parts ordered, re assembled and client collects/pays. Now if it was a substantial machine or under a contract where a loan was included; that is a different matter. But for most items, a loan is just not possible. And I know that I would not be happy loaning to unknowns, let alone the service and clean that would be needed afterwards.

All valid points KK

ajst2duk

A loaner machine sounds a great idea in principle but yes I can see the pitfalls. I'm sure a friend of ours who had a Giotto serviced got a loaner. Anyway, it doesn't look easily fixed, so maybe I will have to drop it back. At the moment when it comes loose, I just bang it back on with my hand, but at some point its just going to give up. I'll check in with the service centre on Monday. You can probably tell by my posts, that my initial reaction is pretty grumpy, after all, no-one likes something to stop doing what it's supposed to, and then to go through all the hassle of getting to a service centre and the wait while its there. Ultimatley though, you have to keep calm and carry on as the brits say.

shape_shifter

Just wanted to say that my BES900 is still going strong, I think I'm still getting great coffee out of it, just saying... I hope that everyone that does have problems don't have to wait too long for repairs.

Spoony

Here is a pic of my setup ... only had it for a few weeks now, but getting some great coffee. I had to get some shims for the grinder (which was very painless) but other than that I haven't had any dramas.

Koffee_Kosmo

Very nice Spoony :thumb: Enjoy the coffee from your new set up KK

ajst2duk

Anger Management wrote:

Well said. Fingers crossed it's a simple repair. And you located where ?

Wahroonga - so near Hornsby which is the repair centre. I might call them today

ajst2duk

Well - dropped it off - at least 2 weeks, so gain stuck at home with no coffee :-[ Not sure from looking at it whether its an engineering issue that might pop up on others, the guys I driopped it off at were a pretty grumpy lot so I doubt I'll get any gems from them to share here. Basically, the first time it happened it was dramas as we couldn't shut the steam off. In the lead-up to this happening, the knob got noticeably looser. It lasted about a week before popping again, then each time we have pushed it back, it has popped off sooner. If I could have fixed it here, I would have, believe me, I do not like being left at home without coffee, it sucks. It kinda makes sense to have some sort of spare around when you think about the extra $70/week we spend when it's not here. Hope we get it back soon, I thought being on the bleeding edge might have some downside, I hope that this is the last for a while.

beanflying

A little to much and OTT but worth a watch as I don't think it has been added here before. http://youtu.be/-uzcNA3P7F4

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