Breville's new dual boiler machine BES900

conikal

Anger Management wrote:

If the material is failing, it is due to those that chose it and or provided the specs for the material!!!

Whilst that can often be the case, i can attest to the fact that even some simple well understood materials ( Steel, Aluminium) , can often have dramatically different properties even when closely specified , Tested, and QC inspected, depending on supply source.. The real art of design is to select a material that has a wide range of functionality for the application. One of the big obstacles to quality and longevity is always cost. Often when something is copied, the exact material specification cannot be determined and a "similar" ( or cheaper) material is substituted.

FreshCoffee2

conikal wrote:

...........One of the big obstacles to quality and longevity is always cost..... Often when something is copied, the exact material specification cannot be determined and a "similar" ( or cheaper) material is substituted......

Yes I agree with first part of quote but disagree with the second, and it refers directly back to the first......its not that an exact spec cant be determined, its that the "copier" is trying to make something siml-are for cheap-are. Works every time. Not that I would dream of ever saying anything like that about the machine that is the subject of this discussion (or was until we went off on a tangent? 😉).

repeet

Just an update from my machine. Picked it up last Thursday from Sparkies. They changed the temperature sensor again and the opv valve as directed by Breville. It didn't even work the first time I turned it on. I said to them I didn't believe this would fix it, it didn't fit the symptoms but said I'd give it a go. Breville sent a courier today and picked it up. I think they should have left me a new machine when they did. Now into the 5th week with no coffee.

Brett_H

Anger Management wrote:

You want a loan unit... or maybe even a EM7000 to play with ? If EM7000 you would need to put a few words down as a short review :thumb:

Do it, do it, do it! Some good has to come from this mess!

derrilex

Agree. Go the 7000 all day. :thumb:

Koffee_Kosmo

A competitive review Sunbeam & Breville as you are very familiar with the Breville it would make interesting reading

ajst2duk

repeet wrote:

Just an update from my machine. Picked it up last Thursday from Sparkies. They changed the temperature sensor again and the opv valve as directed by Breville. It didn't even work the first time I turned it on. I said to them I didn't believe this would fix it, it didn't fit the symptoms but said I'd give it a go. Breville sent a courier today and picked it up. I think they should have left me a new machine when they did. Now into the 5th week with no coffee.

Jeepers - I thought I had a tough run, but you now officially take the crown. I agree, they should have swapped it for a new machine and taken yours back to the R&D lab

ajst2duk

Here's http://www.goodfood.com.au/good-food/drink/home-coffee-machine-road-test-20130302-2fcmm.html an interesting review of machines - despite using "professional" baristas, the write-up does come across as being pretty light weight, anyway they do like the Breville 🙂

repeet

OVER_IT wrote:

You want a loan unit... EM6910 or maybe even a EM7000 to play with ? If EM7000 you would need to put a few words down as a short review :thumb:

Thank you for the kind offer. I have to have surgery on my hand next week so wont really be able to use it anyway. I had the 6910 for 5 years before the I got the Breville. It was a good machine for the price as well. The Breville is definitely better but probably not twice the price better. If The EM7000 was out when I bought the Breville I probably would have bought that. The EM6910 is actually in my trailer for the next dump run :-) it had a pretty good run but the collar was worn out again and the portafilter was worn and it seemed low on steam pressure as well.

derrilex

Dont dump it. Gift it to AM for spares. He has a fleet of them out there to maintain :thumb: Where abouts in Brisbane are you ?

repeet

I'm at New Beith, just south of Greenbank. I

derrilex

Still worth it for bits and pieces. Geez, you're just about at Jimboomba. What a massive PITA going to Albion for the Breville. AM is only a few mins from Albion

repeet

Yes it is a long way. I've made 5 trips there now between dropping it off and picking back up. Thats 10 tunnel tolls I've had to pay as well which is about $40 Breville better do better this time.

UNM

If it was me, I would tell Breville that I require a new replacement machine if they are unable to repair satisfactorily after a defined number of attempts. Do it politely, in advance of machine being returned, ensure they log it, state it as a requirement not a request. Chances are they will happily comply. If not, a chat to the ombudsman may be in order. Most large companies are pretty good at dealing with such issues. Just don't crack it with the person on the other end of the phone as that just gets everyone upset. Reading your posts I doubt you would, but not every customer is as patient and I have been on the receiving end of a few tirades during my time in customer service.

derrilex

Surely the lemon laws would kick in with this machine now ?

Kelsey

Yep, don't forget that the statutory warranty period is by law no longer just a year, but whatever a reasonable expectation should be for a product of its cost and quality.

repeet

I did call Breville today. Just politely asked if they have received it and for some kind of ETA. The response was that it turned up today and no ETA could be given. I then expressed my disappointment in my repair service so far and hope they can put this a high priority as it has now been 5 weeks. Pretty much got brushed aside, don't think I'd buy another Breville product again. I'm a pretty reasonable and patient person but this is a bit much considering its there most expensive product by a long way!!

derrilex

I think a call to fair trading would not be out of order at this point. Unforgivable IMO and I wouldn't blame you for never touching another Breville product again.

conikal

repeet wrote:

I did call Breville today. Just politely asked if they have received it and for some kind of ETA. The response was that it turned up today and no ETA could be given. !!

Just to be clear.....are you actually talking to Breville,.. or to their "Aproved Service Center" ?? you may need to "push it up the ladder" a bit to get to someone who can make things happen. A few Emails and calls to HQ would be my approach. Good luck.

repeet

Yes, definitely Breville. Sparkies have given up and told me last time to call Breville if it failed again, which it did the first time I turned it on. Will call Breville again tomorrow afternoon for an update. I think I have been too polite when talking to them, its just my nature.

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