repeet wrote:
Yes, definitely Breville. Sparkies have given up and told me last time to call Breville if it failed again, which it did the first time I turned it on. Will call Breville again tomorrow afternoon for an update. I think I have been too polite when talking to them, its just my nature.
I strongly suggest you remain polite. Assertive, but polite. Work out what you want to happen. Write down key points so you don't miss anything. Check it is reasonable. Call them and tell them. If person you speak to is not helpful, tell them you want to talk to their supervisor. Repeat process if supervisor not helpful. If nobody in their service dept is helpful, tell them you will be referring matter to ombudsman/fair trading. Note all details so you don't forget. Firm, persistent and polite works well. Don't get personal with the service staff, your issue is with the product and attempted repairs, not with a person - keeping that in mind helps when making any complaint. Another useful trick is not to ask them for updates, but to tell them when you require it back, or a replacement machine. If they offer an alternate solution, consider it on its merits. Do not leave them to set the pace - you have been patient and can tell them your patience has now run out.
