Brett H wrote:
These guys have everything to gain by liking them, potentially buying 10 of them and offering service and support... And the ongoing sales of beans and peripherals. Similar was done with the Behmor
Thing is, the Londinium is a direct sales model, so only way to make local money is as a service agent (authorised or not), unless Londinium decide to handle things differently, which they have not suggested is likely. The Behmor is fundamentally different in that respect. Not that I suggested that anything underhand happened in this case, or that there was any conspiracy. I do believe the CS review was intended to criticise the machine and, as I stated, this can actually give a manufacturer MORE useful information than an entirely positive review. The manufacturers response in such cases is also very informative to the general public as it sets expectations on what might happen if they also experience problems. Would love to know what went on when the faults were initially reported to Londinium, but that is obviously not something the reviewer or original purchaser wish to share. Looking at the photos and info ash posted here (thanks for that), it does lend some support to Andy Freeman's theory posted elsewhere that his machine was perhaps a rare dud, rather than a general problem.
