I could easily understand how and why the cord was cut. As an example - look at this scenario.......... The vendor you purchased the item from has in the past outsourced their site cafe tech work to a 3rd party Espresso Services company (I do not know or care if it is still the case). If, as you suspect, the grinder was in service at a cafe previous to being sent to you, the service tech is asked to retrieve the grinder from a customer cafe. Tech turns up on-site, discovers the hole in the bench is barely large enough to fit all the inlet water hose, waste hose, espresso machine power cord and the grinder power cord. So, it's going to be a PITA to disconnect things to make enough room in the opening in order to pass the power plug through. Touching stuff sometimes runs the risk of leaks, etc.......so it's best to leave things alone. The quickest thing is to turn off the grinder, unplug and then cut the lead, grab the grinder and go ! Don't laugh..........it's a very common thing !
