Hi Lars, thanks for the "welcome back"......now I feel like kotter??????? I am an importer and vendor of my own brand espresso machines And I also run an equipment service / repair workshop where over a great many years we have serviced anything that our clients have wanted us to, The experience is there, but it would be a gross conflict of interest for me to comment publicly on others imports just as it would be impertinenet of other importers to comment publicly on mine. By the way I wasnt aware I was "complaining" or, that wasnt what I intended.....I thought I was posing some interesting realistic questions for others to ponder. Coffee machines are no more than taxis....vehicles through which people derive an income by selling cups of coffee...for the rest of it read between the lines of my posts above! Regards, Attilio.