Hello Kelsey. Afraid it doesn't work that way in real life 🙂 Your friend's supplier is either prepared to help its client, or it isn't. There are no excuses, and it's nothing I wouldn't be prepared to do for someone in this kind of predicament, in my own local area. If your friend's supplier is not prepared to help out, and I am able to refer you to someone in Sydney that may be able to help, the other supplier will (rightly) want something in return. I expect it wouldn't be anything more onerous than say, in exchange for the help, your friend giving a commitment to transfer all of his coffee supply to the helping party, for a period (say 12 months for the sake of discussion). This is the time for your friend's supplier to demonstrate there is good will between them, or I wouldn't be surprised if your friend "walked" anyways... Hope that helps.