Breville's new dual boiler machine BES900

Dinsdale

Brett H wrote:

Ha... Got it... different poster to my memory but the info is good: Page 9 of this thread http://coffeeforum.org.au/espresso-machines/breville's-new-dual-boiler-machine/msg20187/?topicseen#msg20187

Thanx heaps!!

Brett_H

Dinsdale wrote:

Thanx heaps!!

A pleasure mate! Take pictures and update the thread if you'd be so kind! There's so many negative stories around these machines it'd be great to hear some more of the positives. Problem with positives is that most don't take the time to write them as they're too busy enjoying the goodness! It's only when things go sour that folks jump on the Internet and post their experiences. You could be the equaliser!! :thumb:

Dinsdale

Brett H wrote:

A pleasure mate! Take pictures and update the thread if you'd be so kind! There's so many negative stories around these machines it'd be great to hear some more of the positives. Problem with positives is that most don't take the time to write them as they're too busy enjoying the goodness! It's only when things go sour that folks jump on the Internet and post their experiences. You could be the equaliser!! :thumb:

Sorry to have to say it, but you won't hear anything +ve from me wrt the BES900. Mine's spent half its life back at the service centre - 450Km away I might add - and this last time it came back with more problems that it had when I sent it away. Now it's just an ordinary all manual machine that won't make 8bar.

Brett_H

:doh: I'm so sorry to hear this mate.

Dinsdale

Well, I've just finished writing and sending this (below) to Breville ... "About 4 yrs ago (a bit less maybe) I bought a BES900. About 9 mths later it died. After traveling more than 1600km total to deliver and later pick up my machine from Swift Appliances in Perth, it died again in about another 9 mths. My nearest RetraVision store took it upon themselves to give me a brand new, in box, BES900. About 6 mths later it died, It finally arrive back to me after about 2 mths . Now around 12 mths after that it has gone terminal again. No-one at Swift Appliances has ever been willing to tell me what the problems have been. The machine has ALWAYS been scrupulously cleaned as per the instructions (in fact more often) and 4 stage r/o filtered water is used exclusively. So, in well less than 4 years, 2 brand new BES900 machines have died twice - each! I writing to express my absolute disgust at the appalling piece of crap which you people call an espresso machine. I will NEVER buy another Breville appliance and will be posting my thoughts on the 2 coffee fora which I frequent. Yours very sincerely (pissed off)" Anyone considering buying a Breville espresso machine (or ant sort) would be well advised to take heed of my experience. Anyone wanting a machine for parts? Contact me.

Dry_bean

Morning Dinsdale, Sorry to hear of your problems, sound like youve really had the run around. Breville in Australia have always have had a reputation for lower end cheaply made small kitchen appliances. You bought a Breville mixer or whatever when the wallet wouldn't stretch to a Sunbeam. The high point for the company was its toasted sandwich maker, it was a big success in the mid 70's. For some reason they decided to branch out into espresso machines, bad move, I'm betting the powers that be are now wishing they had stuck to sandwich makers and the like. 🙂

GeekKopi

Dinsdale wrote:

Well, I've just finished writing and sending this (below) to Breville ... "About 4 yrs ago (a bit less maybe) I bought a BES900. About 9 mths later it died. After traveling more than 1600km total to deliver and later pick up my machine from Swift Appliances in Perth, it died again in about another 9 mths. My nearest RetraVision store took it upon themselves to give me a brand new, in box, BES900. About 6 mths later it died, It finally arrive back to me after about 2 mths . Now around 12 mths after that it has gone terminal again. No-one at Swift Appliances has ever been willing to tell me what the problems have been. The machine has ALWAYS been scrupulously cleaned as per the instructions (in fact more often) and 4 stage r/o filtered water is used exclusively. So, in well less than 4 years, 2 brand new BES900 machines have died twice - each! I writing to express my absolute disgust at the appalling piece of crap which you people call an espresso machine. I will NEVER buy another Breville appliance and will be posting my thoughts on the 2 coffee fora which I frequent. Yours very sincerely (pissed off)" Anyone considering buying a Breville espresso machine (or ant sort) would be well advised to take heed of my experience. Anyone wanting a machine for parts? Contact me.

Sorry to hear about this. There are tons of posts regarding the issues with this uniting many forums. My advice is to treat this unit as a learning curve and write it off as a sunk cost. Save up for a non appliance machine where reliability comes 1st then features comes 2nd. There are a few new HX units just above the $2k mark and every so often second hand pre loved units come up. If you're in the market for a new machine try and shop around in person so you can try them out on the bench.

Brett_H

Commiserations Dinsdale. DB, the Breville share price has gone gang-busters in the last 12-18 months. Theyrr thrilled they didn't stick to sandwich makers. I hope you get the espresso machine you deserve Dinsdale. Keep us posted mate!

Dinsdale

Many thanx for all the commiserations. The old heap has already gone to a bloke for parts. I must admit I'm quite angry that it (they - I had 2 of them in the 4 yrs) was such a lemon. My problem now is that I've no idea what I should buy. Everyone has their pet. Who was it who said, "absence of choice clears the mind marvelously"? Whoever it was, was correct. I want something that will do what the BES900 was supposed to do - only reliably.

GeekKopi

Dinsdale wrote:

Many thanx for all the commiserations. The old heap has already gone to a bloke for parts. I must admit I'm quite angry that it (they - I had 2 of them in the 4 yrs) was such a lemon. My problem now is that I've no idea what I should buy. Everyone has their pet. Who was it who said, "absence of choice clears the mind marvelously"? Whoever it was, was correct. I want something that will do what the BES900 was supposed to do - only reliably.

Hi mate. Depending on your budget you would be looking at a heat exchanger (HX) unit unless you can stretch your budget to a dual boiler machine. Have a browse of this forum and ask many questions. Also if you don't have decent burr grinder you should budget for one too as the grinder will definitely impact the quality of the coffee. Do you have a budget in mind? And what are your usage requirements?

Kevohere

Dinsdale wrote:

I want something that will do what the BES900 was supposed to do - only reliably.

Fair ask/expectation mate. Adding to and agreeing with GeekKopi's suggestion; Might I also suggest you read through the many posts here (except this one of course) where others have discussed their machines' capabilities and then with some choice under your belt, get yourself into a reputable (sponsor's) outlet for a play before opening the wallet again.

admin

WotB wrote:

All the pre-launch hype over and done with. Remember just how good the Sunbeam ones were, at least until 6-12 months down the track. Appliance manufacturers are still appliance manufacturers, no matter how much R&D $$$ they shove into it.

Interesting that there were all sorts of warnings like this from our early posts [mid-2011] - sad to see that it looks like many of them were right to warn about the durability of these machines from 'appliance makers'

Brett_H

admin wrote:

Interesting that there were all sorts of warnings like this from our early posts [mid-2011] - sad to see that it looks like many of them were right to warn about the durability of these machines from 'appliance makers'

Yes. It is sad because much of the very cautious comments here were countered with extreme enthusiasm elsewhere. It was only when those other relationships on other forum soured that some transparency peeked through from folk with real world experience and no commercial associations or affiliations. That said, we really need this Aussie co,pant like all Aussie companies to be world-beaters. Come on Breville... Go you good thing... Make us proud. Until the Dinsdale please accept our commiserations and assistance in crossing a more suitable and robust machine.

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