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Coffee Making and Equipment => Espresso Machines => Topic started by: Honest_Gaza on 06/07/2013, 05:42 PM

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 06/07/2013, 05:42 PM
As alluded to on other threads, my EM6910 finally gave up after 5 Years.

Purchased the EM7000 today for $700 (unfortunately 1 week too late to benefit from the Sunbeam Free Grinder deal).

Initial observations include :

After the initial problems I had with the 6900/6910, the last Machine lasted me just over 5 years with no issues.  Hopefully, this one will also last at least 5 Years.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 06/07/2013, 08:52 PM
Congratulations mate!  We'd love and Honest user review.  Many happy coffees to you HG!!  :coffee2:
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 13/07/2013, 12:35 PM
Further observations (when compared to the 6900/6910) :


But still happy with the beast  :thumb:
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 13/07/2013, 01:28 PM
Further observations (when compared to the 6900/6910) :

  • No roller wheels under the machine to assist in sliding out from the wall (eg during water top-up)
  • Due to the deeper / shorter design of the water resevoir, machine has to come out a long way to remove it for refilling (personal preference that I prefer to remove to refill rather than pour from the top)

But still happy with the beast  :thumb:

Interesting.  In fairness to the machine most espresso machines don't have wheels.  How's the coffee in comparison to the 6910 a couple of weeks on?
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: derrilex on 13/07/2013, 02:58 PM
Wheels ? My 6910 didn't have wheels that I can remember. Then again I'm blocking those memories in the brain vault  :D
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 13/07/2013, 07:37 PM
Definitely....tilt the machine back slightly by lifting the front, and the machine rolls on wheels built in to the rear feet  :)
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 17/08/2013, 01:01 PM
How's the coffee in comparison to the 6910 a couple of weeks on?

Noticing my first real gripe with the EM7000...possible pressure limitation ?

My personal method of choice for making multiple coffees (eg 3 or 4 at a time as opposed to just 1 for myself), is to steam the milk for 1 and do the espresso pour towards the end of milk steaming...and then make the first Cappuccino.

Top up the milk, get the next lot of coffee grind....and same procedure as above for the 2nd Cap...and so on.

With the EM6910, I used to find that by the 3rd or 4th espresso pour, the machine would struggle to force the water through the grind and I would end up with an over extraction and little espresso in the cup.  I used to compensate for this by easing off on the tamping for the last Cap.

With the EM7000 (using the exact same method of Steaming and Espressing)...I find the same problem occurs from the 2nd Espresso Pour....so much so that the Needle on the Meter goes right to the limit.  It can't be the grind is too fine as it is the same grind setting I always use...and the individual ones I make for myself during the course of the week are all great.

I performed further tests by just doing Espresso Pours (without resteaming the milk)..and all of the Pours are successful.  So I can only assume that the EM7000 doesn't have the same level of pressure when combining Milk Steaming with Espresso Pouring that the previous EM6910 had ?

Or I have a problem with my new EM7000  :-|

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 17/08/2013, 01:48 PM
Noticing my first real gripe with the EM7000...possible pressure limitation ?

My personal method of choice for making multiple coffees (eg 3 or 4 at a time as opposed to just 1 for myself), is to steam the milk for 1 and do the espresso pour towards the end of milk steaming...and them make the first Cappuccino.

Top up the milk, get the next lot of coffee grind....and same procedure as above for the 2nd Cap...and so on.

With the EM6910, I used to find that by the 3rd or 4th espresso pour, the machine would struggle to force the water through the grind and I would end up with an over extraction and little espresso in the cup.  I used to compensate for this by easing off on the tamping for the last Cap.

With the EM7000 (using the exact same method of Steaming and Espressing)...I find the same problem occurs from the 2nd Espresso Pour....so much so that the Needle on the Meter goes right to the limit.  It can't be the grind is too fine as it is the same grind setting I always use...and the individual ones I make for myself during the course of the week are all great.

I performed further tests by just doing Espresso Pours (without resteaming the milk)..and all of the Pours are successful.  So I can only assume that the EM7000 doesn't have the same level of pressure when combining Milk Steaming with Espresso Pouring that the previous EM6910 had ?

Or I have a problem with my new EM7000  :-|

That's a really interesting observation.  I would have never suspected that the pump pressure would fatigue (for want of a better word).  I'd be inclined to all customer support because these machines are supposed to do exactly what you're doing and consistently!! 
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 22/08/2013, 02:16 PM
Hmmm...had to make 3 in succession during the weekend, and all ok  :-|

Will obviously continue to monitor
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: derrilex on 22/08/2013, 04:02 PM
That's odd because it makes no sense. The machine has 2 pumps and 2 thermoblocks both independent of each other. Steam, brew, brew, steam, together or separate should make difference to either's performance
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: UNM on 22/08/2013, 04:45 PM
Two thermoblocks one pump would limit things, but with  two pumps there should be little difference unless you have dodgy input power.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 05/10/2013, 08:22 PM
I was trying to convince myself that the issue I was having with the espresso pump was my own doing...but it is definitely still a problem when making multiple successive coffees.  On the 3rd and 4th, the gauge hits the red zone and the espresso barely drips out through the group handle.  Same grind and tamp techniques as used for the 1st and 2nd pours.

And now I have an additional problem.  The steam control seems to have got very stiff and needs to be turned very hard to switch off the steam.  I have to listen  to see if the pump has stopped in order to know i have switched it off.  Once it is off, there is a delay of approx 3-5 secs before the Steam stops...not sure if this is normal for the EM7000 but it certainly wasn't for the EM6910.

Looks like a call to Sunbeam after the weekend :(
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 08/10/2013, 07:28 PM
Made the call to Sunbeam today and have been advised to take it back to place of purchase for replacement machine.

Hopefully I will have better luck with the next one.

I'm feeling a bit of de-ja-vu here....is it the EM6900/EM6910 all over again ?
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 08/10/2013, 09:13 PM
It's to be expected with any product run that a small number will be defective.  Let's hope that it's a very small number and your next machine is bang for buck!
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 09/10/2013, 09:22 PM
Returned the unit to place of purchase today and picked up replacement unit.

Plugged in the new unit tonight and I believe the expression is "NOT HAPPY JAN"  :mad:

From my short time with the previous EM7000 I remember that on Power Up, the unit beeps once and both gauges register like tacos in a car at full revs.

This one beeped 4 times and only 1 gauge registered....and the "Fill Tank" light remained lit.  After running through a full reservoir of water (as per initial start-up instructions)...I then topped up the reservoir and am still getting the "Fill Tank" light lit permanently.  More annoyingly, every time you hit a button it beeps 4 times to attract your attention to the "Fill Tank" indicator.

Looks like another call to Sunbeam in the morning....and the EM6900/EM6910 episodes all over again  :rofl:
(If I don't laugh...who will)
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Lacehim on 09/10/2013, 09:41 PM
Return to place of purchase, demand a refund.  Buy a decent Italian style machine with brass and stainless steel.

You might think that is harsh, but seriously if you invest in a decent machine it will last years, and you can probably fix some things yourself.  With these consumer devices you can't fix anything and have too many electronics in them for my liking.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 10/10/2013, 10:21 PM
After speaking to the Sunbeam Service Desk it was suggested it could be the Floating Level Mechanism that had gone faulty they advised they would send out a replacement Float.  As a test, I ripped the one out from my EM6910 (appears to be identical except for colour) but still the same problem.

I also did further tests with the Steam Wand and the Temp gauge does not register at all.  So definitely a dud machine....No.2

Further calls to Sunbeam tomorrow to organise a replacement.....No.3

Yes I probably could demand a refund, but my preference is to have a working EM7000  ;)
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 11/10/2013, 11:08 PM
Harvey Norman has ordered another Machine from Sunbeam....should be available mid-Week.

If this one is faulty...that will be the end of it  for me :-[
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 25/01/2014, 12:06 AM
Update time....have had the new replacement machine approx 3 Months and so far, so good.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Koffee Kosmo on 25/01/2014, 12:31 AM
Update time....have had the new replacement machine approx 3 Months and so far, so good.

You are staying caffeinated then Gazza
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 11/03/2014, 09:27 PM
Has only taken me several Months  :(  but just discovered a major misrepresentation from Sunbeam relating to this Machine.

The temperature gauge, which for me was a major selling point in the extra $$$ compared to an EM6910...actually uses a timer rather than a sensor.  That's pretty poor from from Sunbeam.  >:(
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Koffee Kosmo on 11/03/2014, 09:39 PM
Has only taken me several Months  :(  but just discovered a major misrepresentation from Sunbeam relating to this Machine.

The temperature gauge, which for me was a major selling point in the extra $$$ compared to an EM6910...actually uses a timer rather than a sensor.  That's pretty poor from from Sunbeam.  >:(

There must be some sort of thermostat in there somewhere
Can anyone in the know care to comment ?

KK
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 11/03/2014, 11:04 PM
Has only taken me several Months  :(  but just discovered a major misrepresentation from Sunbeam relating to this Machine.

The temperature gauge, which for me was a major selling point in the extra $$$ compared to an EM6910...actually uses a timer rather than a sensor.  That's pretty poor from from Sunbeam.  >:(

Which temp gauge ?  I can check on the one here but was sure temp is temp for Milk and Group..

Now as to pressure; that is calculated via boyles law and derived from the flow rate...
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 12/03/2014, 07:23 PM
Talking about the temperature gauge of the Steam Wand.

Simple test :
Grab 2 cups, one with cold water and one with boiled water
Place Steam Wand into cup with cold water and operate Steam Wand until Gauge hits 65degs...then,
Place Steam Wand into cup with boiled water..note the Gauge is back to minimum reading (even though the water was boiled recently)
Operate the Steam Wand and by the time the Gauge hits 65degs...the Water in the cup is boiling over the edge

Working on a timer  :coffee2:

And an even simpler test.  Simply point the Steam Wand at your bench-top (place a towel or sponge to protect the bench)...and let the steam flow while watching the Gauge work its way up to the 65degs  :doh:
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 12/03/2014, 08:48 PM
Talking about the temperature gauge of the Steam Wand.

Simple test :
Grab 2 cups, one with cold water and one with boiled water
Place Steam Wand into cup with cold water and operate Steam Wand until Gauge hits 65degs...then,
Place Steam Wand into cup with boiled water..note the Gauge is back to minimum reading (even though the water was boiled recently)
Operate the Steam Wand and by the time the Gauge hits 65degs...the Water in the cup is boiling over the edge

Working on a timer  :coffee2:

And an even simpler test.  Simply point the Steam Wand at your bench-top (place a towel or sponge to protect the bench)...and let the steam flow while watching the Gauge work its way up to the 65degs  :doh:

Got to test this one... As I do know the tip gets hot.... 

If you look at the latest Breville, they also have a temp probe in the steam wand but have it sitting much further out and away from the steam path.

With the sunbeam one, if the insulator around the sensor gets dirty / damaged then heat from the wand will have an impact on the sensor.

I will try confirm the following; if  you run it for a moment or two and then plunge into cold milk the temp will drop significantly.

I will also look at the test you identified.

As well as to disconnecting the temp  probe and see what happens then...

Will let you know the results.

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 13/03/2014, 12:31 PM
Dammed interesting... Am off to chat to some one that may be able to explain...

Did your simple test...

Simple test :
Quote
Grab 2 cups, one with cold water and one with boiled water
Place Steam Wand into cup with cold water and operate Steam Wand until Gauge hits 65degs...then,
Place Steam Wand into cup with boiled water..note the Gauge is back to minimum reading (even though the water was boiled recently)
Operate the Steam Wand and by the time the Gauge hits 65degs...the Water in the cup is boiling over the edge

Found the same...

Simple test :
Grab 2 cups, one with cold water and one with cold water
Place Steam Wand into cup with cold water and operate Steam Wand until Gauge hits 65degs...then,
Feel probe and sensor = hot
Place Steam Wand into cup with Cold..note the Gauge is back to minimum reading ???
Operate the Steam Wand and it is interesting as the gauge does start higher and then the rate of change slows down ?

The Gauge also only becomes active once the switch is engaged, so I will look at  how it behaves with the steam heater block disabled  / steam path directed to another port so as to separate the sensor...

My gut feel is that there is something interesting going on and not just a timer as I could force all sorts of times by using room temp Vs ice cold...   But if I used hot water or just of boiling the system did not behave as expected at all.   I is confused  :tearhair:  :head:
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 13/03/2014, 01:48 PM
...and Sunbeam marketing is telling some Porky Pies
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 13/03/2014, 04:16 PM
Stop press... You heard it first here on Crema. 

Of course my gut tells me there's a good explanation for the discrepancy.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 14/03/2014, 01:31 AM
Stop press... You heard it first here on Crema. 

Of course my gut tells me there's a good explanation for the discrepancy.

Been trying to think of one, but unable to think one up as yet...

Only thing I can think is that some how the electronics is set to auto tare (if you know what I mean).  Thus an accurate temp if the probe is at room temp at the start...

Thus if you start with something hot and or the probe is hot; then it runs as if that was the expected start point and thus a critical offset is applied... 

And that is about the best I can come up with.... 

Have tried using ice slush and interesting....

Will run another test and also use a separate thermometer to cross check.  If I see what I think, then they have out smarted themselves; with all good intentions  :pan 

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: UNM on 14/03/2014, 07:27 AM
Smoothing factor?
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: conikal on 14/03/2014, 09:12 AM
Smoothing factor?
??? WOW ! Do you mean they have an electronic correction circuit to automatically  control the size of the bubbles in order to give the ideal Smooth micro foam ?. ! :doh:
 Dang ! ..thats clever ! :stir
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 14/03/2014, 05:22 PM
Not a timer...

Disconnected the Steam heating block and temp came up to about  where I thought and then stayed there.

Even after some time...  Then turned off and tried again; same result.

Added hot / boiling water and again it came up to the temp I expected but took ages to get there... After about 30 - 40 sec it was only at 65 and took some time to get up where I expected.

(Thus if one was to be also steaming the temp read out would never catch up - As found by the org poster)

From what I can see / tell,  the temp cct is very slow to respond, and I mean SLOW.

It is also switched in and out and thus only works when the steam switch is activated...  Do not think there are extra wires (switched via software) but if one could have the temp gauge on all the time - it would show a real time display; all be it a tad slow with response.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 20/03/2014, 09:06 PM
Any further progress QM ?

Seems Sunbeam a charging a premium for a feature that doesn't really do what it is advertised to do, and that is...

"display the temperature of the milk to achieve the desired temperature every time"
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 20/03/2014, 10:03 PM
Any further progress QM ?

Seems Sunbeam a charging a premium for a feature that doesn't really do what it is advertised to do, and that is...

"display the temperature of the milk to achieve the desired temperature every time"

It does as claimed above; if you start with cold milk...

If your using room temp or above, then the display laggs and if you stopped at say 50 and waited a while it would clime to the actual temp.

On cross checking with my 2 digital units; the one I have is accurate...   

That being said I would be stopping at 55 and the milk temp would still be climbing and but time of using be actually at 60.....   This is the same for many other temp probes, as have seen people stop steaming at 60 or 65 yet if they stopped and waited a while they would see the gauge keep rising at least another 5 ...  Disclaimer: depends on the quality and accuracy of the temp probe.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 25/03/2014, 07:44 PM
It does as claimed above; if you start with cold milk...

But that means they would have to make the assumption that we don't reheat milk at some stage for successive coffees ?

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: conikal on 26/03/2014, 12:01 PM
But that means they would have to make the assumption that we don't reheat milk at some stage for successive coffees ?
  Naahh ! .. I dont think SB are smart enough to build something that prevents you making crap coffee !  :laugh:
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Journeyman on 02/06/2014, 05:37 PM
I've got an EM7000 and was aware of the issue re the temps so I use my clip-on thermo along with the gauge. Or I did for the first month or so - now I don't need to.

What I noticed is the clip-on lags behind the built-in by about 5
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 02/06/2014, 08:40 PM
I've got an EM7000 and was aware of the issue re the temps so I use my clip-on thermo along with the gauge. Or I did for the first month or so - now I don't need to.

What I noticed is the clip-on lags behind the built-in by about 5
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 04/06/2014, 12:48 AM
Journeyman

Welcome...  Must get the 7000 up and running again.

The milk thing is a minor point and once you know your machine it is a non event; as you have suggested.

It is a thermocouple and is reasonably well insulated, but I think they may have added a delay in the cct  to compensate for the different ways people steam / froth / scald their milk...

I am only aware of one ongoing problem with the EM7000 and that is to do with the steam switch/valve.  So if it ever plays up drop me a PM.

QM0996
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Journeyman on 04/06/2014, 10:28 AM

So far I've only read of one issue with the steam on the 7000 (apart from the thermo issue) and it sounds like the one the EM6910 had - steam weakens and then stops.

In my instance, and that of a few others who read what I tried, it came down to the Sunbeam advice in the manual to never put cleaner through the steam system. It seemed strange to me because the description for both water and steam systems is the same, stainless-lined thermoblocks and the tubes are the same inside.

I was getting reasonable steam when I got my 6910 but after a while it was taking longer to start steaming. So I ran Cino Cleano (recommended by local roaster) through the steam path and it improved a bit. Then about the 3rd time I did it, I inadvertently left it running for maybe 15 minutes. I came back inside to a coughing and spluttering steam wand then it suddenly got REALLY loud and strong. When I emptied the container I had under it, there was some dirty brown muck in the water.

Since that time the steam has been great (for a 6910 - the 7000 is even betterer :D) and running cleaner through the wand has become part of the ritual.

I may be preaching to the choir on this next bit... :D

I think it blocks up because of another recommendation from SB in their manual - leaving the wand in the milk until the steam stops. In a physics sense, steam is expanded water and the pump puts it under pressure, so when it stops the liquid outside the tip has a partial vacuum to fill and milk goes up the tip. Over time this clogs the system I think.

In the barista course I did I was taught to remove the wand from the milk before the end of the steaming; with a little practice it becomes easy to know when to do it and if you take the jug away at the angle of the wand there is little chance of splash or bubble.

And there's a side issue of crap they put in the water that might get sent through the steam pipes. There is no reason I can think of why the steam system would NOT have similar issues to the water system so regular cleaning should be recommended.

If there is something else that happens with the steam, please let me know; I prefer to have possible failure parts on hand for fixes; saves stress to the missus when I don't get my coffee. :D
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 04/06/2014, 11:46 AM
The issue with cleaner in the older systems is that at full temp the chemicals that are given off are not good for you.

Thus to assist with RISK management and SB not getting into courts and a massive payout; the short answer is don't run cleaner via the steam wand.

If you do the decal on the EM7000 I understand the Steam temp, no longer goes to full temp.

That being said the steam switch valve has been getting stiff as the lube gets removed... There is a special Dow Corning hi temp valve lube that you can use.  It is also used by the better service agents when doing Lever systems- search for Orphan Espresso they have small packets of it. But sure you can get some here.

Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Journeyman on 04/06/2014, 12:49 PM
*grins* I don't normally stand in the steam cloud, and while I understand the political correctness idiocy of warnings etc. I think something is drastically wrong when we have to warn people not to do stupid things. :D

Cleaning my steam path in the 6910 was the best thing I did with it - average milk suddenly became easy-to-make good milk.

All the water into my 6910 since and my 7000 is reverse osmosis water so I'm not particularly concerned about descales etc. I do the cleaning cycle every couple of weeks with no additive at all - including a 5 - 10 minute steam run. So far, so good. :D

I'll get hold of some of the valve lube. Is Dow COrning the only maker or might there be other brands available?

(sort of 'on-topic' given it's to correct an EM7000 possible fault. :)
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 04/06/2014, 02:16 PM
Dow COrning as best I know... Just check out OE web site
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Journeyman on 04/06/2014, 02:54 PM
re: Valve lube - @ $3 it's a bargain worth having in the drawer. A report from Perth coffee servicers suggested the major repair issue with EM7000's has been replacing steam knobs - I thought at the time maybe they were flimsy but mine are pretty solid units so now I wonder if the stiffness problem causes people to apply more & more force until they break them?

re: temp-sensing wand... another point is the difference in jug size. It has to be something other than a simple timer because a 1L jug heats slower than a 650ml which heats slower than a 300ml.
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 04/06/2014, 03:22 PM
re: Valve lube - @ $3 it's a bargain worth having in the drawer. A report from Perth coffee servicers suggested the major repair issue with EM7000's has been replacing steam knobs - I thought at the time maybe they were flimsy but mine are pretty solid units so now I wonder if the stiffness problem causes people to apply more & more force until they break them?

re: temp-sensing wand... another point is the difference in jug size. It has to be something other than a simple timer because a 1L jug heats slower than a 650ml which heats slower than a 300ml.

It is NOT A TIMER...  It is a thermocouple and very accurate. 

It just the rate at which the temp is sensed by the code and then displayed.....

Have you worked out how the pressure is read / displayed....   Mehaaaaaaaaaa  LOLAROF 

I like the way they have done it but the purist and those that do not understand physics would Laugh / Cry...
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Journeyman on 04/06/2014, 04:03 PM
:D I realise about the timer issue - was reading a bit further up and realised I hadn't mentioned the size of jug issue.

I must admit, I kinda gave up on the pressure reads - I look mainly to see where it is. All my best coffees are at the top of the 'best segments or slightly above. Anything in those segments is under-extracted. Anything at max is pretty much choked, although I have had an occasional 45sec+ extraction that delivered liquid gold from fresh beans. :D

Be interested in how it works though. The EM6910 had the same issue - the recommended segments were not the best place to be when extracting.

PS: It is nice to be on a forum where Sunbeam owners aren't automatically treated as sub-normal cretins who clearly don't understand you have to spend $3000+ before you can make or understand coffee. Refreshing change. :D
Title: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: QM0996 on 04/06/2014, 04:47 PM

PS: It is nice to be on a forum where Sunbeam owners aren't automatically treated as sub-normal cretins who clearly don't understand you have to spend $3000+ before you can make or understand coffee. Refreshing change. :D

Don't speak too soon...
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 30/04/2017, 11:53 AM
Update time....have had the new replacement machine approx 3 Months and so far, so good.

Well another 3 Years have gone by...and still enjoying my coffees each day.

Apart from swapping the Steam Wand Rubber Knob with the one from the Hot Water one (due to splitting of the rubber tab)...and a good hit of WD40 in the Steam Wand control valve about 12 Months ago (all stiffness is now gone and the steam shuts off without brute force  ;D)...this has been very reliable.

Thought I'd let people know as it's coming up to Mothers Day and the Machines are still out there.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: askthe coffeeguy on 30/04/2017, 01:44 PM
I found a red model en6910 in hard waste and restored it some years ago the red model was the prototype of the em7000 and has all of the same functionality of the 7000 and its mainly my back up machine but ive got it in use at the moment and its still going strong!!!

P
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: ThePiccoloChaser on 16/08/2017, 05:48 PM
Well another 3 Years have gone by...and still enjoying my coffees each day.
Thought I'd let people know as it's coming up to Mothers Day and the Machines are still out there.

Thanks for continuing this thread along Gaza and others too. 

My M-I-L insists father in law should have a machine for upcoming birthday (maybe squeeze it in early as Father's day).  While I'd like to help get them to something like the Oscar II their budget probably keeps them to the EM7000 / EM7100 / Brev BES870 mark.  Will keep an eye out for any good pricing on these.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 25/08/2017, 06:12 PM
Yes...it seems as long as you do your regular cleaning, they can last quite a while.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: askthe coffeeguy on 26/08/2017, 08:03 AM
my em6910 is still going strong still makes great coffee and I maintain that the espresso shots are on par with a commercial machine  !
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations - 5 Years Later
Post by: Honest_Gaza on 25/09/2018, 09:41 PM
Another Year has gone by and still going strong.

Only issues I have had (apart from the initial failed machines) is the wear and tear on the rubber control knobs.  Steam Wand is still steaming, Collar hasn't been an issue....have performed the standard cleaning and descaling every few Months (though I have started using some nice cheap cleaning tablets from Woolworths as opposed to the $20 packet of Sunbeam).

All in all, very happy with the Machine....still.
I have been keeping a watchful eye on the Sunbeam Torino reviews.  I think I need one, but can't justify the $$$ while my EM7000 is still working  :-|
DJ's currently have the Machine and Grinder available for $1,199 which is very enticing but I guess an EM7000 in the Kitchen is worth a Torino on the Shop Floor  :coffee2:
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 30/09/2018, 11:44 AM
Although the machine is still going strong, I find myself proactively researching what my next machine would be.

Having had the Sunbeam EM6900, then EM6910, then EM7000...I have always assumed it would be the new Sunbeam Torino.  But the feedback on this machine has not been great (and perhaps this could also be said about the earlier models including my own experience with poor quality control on all 3 Machines).  So I find myself currently drawn to the Breville Dynamic Duo of similar price range.

Interesting decision to make should the time come for a new machine and grinder package in the near future.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: admin on 30/09/2018, 03:57 PM
interesting that you've gone for all chinese-made (what Attilio would have called 'applicance') machines... his big gripe was the materials of the chinese ones, and the fact that the italian ones were (at least according to him) made to last longer, and include more brass/copper etc... at least that was my impression.

it's great to have the feedback from over the years, but my question is - on reflection, do you think you were right to go Sunbeam, or would you recommend spending a bit (a lot?) more and go for an italian machine at the beginning, that might last 10-15 years?

A
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Koffee Kosmo on 30/09/2018, 04:07 PM
Gazza you have had a great run with your Sunbeams
However in all honesty it’s time to go with a European mostly all metal machine, new or second hand

Only because I want the same longevity tests as a comparison from someone in a unique position
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: admin on 02/10/2018, 08:33 AM
Only because I want the same longevity tests as a comparison from someone in a unique position

haha :D
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 02/10/2018, 08:05 PM
interesting that you've gone for all Chinese-made (what Attilio would have called 'appliance') machines...

...on reflection, do you think you were right to go Sunbeam, or would you recommend spending a bit (a lot?) more and go for an Italian machine at the beginning, that might last 10-15 years?
Up until now I have only ever had Sunbeam Coffee Machines (including a very basic Sunbeam Machine that did not have dual pumps prior to going down the Cafe Series path).  My interest in continuing with 'appliance' models can be attributed to the very satisfactory support I have received from both the Manufacturer and Retailer over the years...this being Sunbeam and Harvey Norman.  As previously documented, I've certainly had my share of failed machines but I cannot fault the repair and/or changeover process that I have experienced during this time (including a replacement EM6900 when it was out of Warranty).

I'm certainly not one to only purchase technology through Mainstream Retailers (PC's and Camera gear are cases in point), but when it comes to Coffee Machines, I will probably continue down this path.  It is easy to compare pricing prior to purchasing, and if issues arise, they are usually resolved quickly.  I also don't plan on spending more on the Italian Machines that "might" provide longevity.  The one time I deviated from an 'appliance' model was with my Solis Grinder after a recommendation from a Coffee Forum Member (can't even remember if it was from this forum), and getting that thing repaired was a right pain in the proverbial.  I eventually replaced that with a Sunbeam Grinder and it has never caused me a problem.

So on reflection...very happy that I went with Sunbeam.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 02/10/2018, 08:08 PM
Gazza you have had a great run with your Sunbeams
However in all honesty it’s time to go with a European mostly all metal machine, new or second hand

Only because I want the same longevity tests as a comparison from someone in a unique position

If you are happy to provide the machine....I'll give you my "Honest" feedback and comparison  ;)

But if I'm paying...I think it will be Sunbeam/Breville
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 03/10/2018, 01:23 PM
Gotta tell ya'll….I've had my fair share of fancy European machines fail and its only been that I bought from terrific retailers that saved my skin every time.  HG, I think you've had a better experience than most with this class of machine and possibly that comes down to how you use them, how you maintain them and also a bit of luck. There is no shame in choosing one of these over their fancy expensive cousins... in fact, I you can get great coffee and great service from a machine a fraction of the cost of others then I take my hat off to you!!
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 03/10/2018, 09:07 PM
... in fact, If you can get great coffee and great service from a machine a fraction of the cost of others then I take my hat off to you!!

Like Wine, (not that I can speak from experience), Coffee is subjective.  We have a commercial machine in our Restaurant/Lounge area at work and I am fortunate enough to be able to make the occasional Cappuccino on it and it has allowed me to make some comparisons with very interesting results.

I have yet to make one that is of an equal taste (subjective as it is) to that which I can make on my EM7000 at home.  Assuming it was the different Beans that they use, I even ground some of my own at home and brought it to work to try on their machine.  Although this obviously meant that they weren't ground and then immediately used for making coffee...it was still within a couple of hours of grinding.  Again, the result was uninspiring...and surprising.  Could be the way the Machine is set up...who knows ?

Just to put it into perspective, I am more than happy with most Cappuccinos that are made for me in various Coffee Lounges...so this is not a case of "only my Sunbeam can produce a good coffee".
(I'm a man that is easily pleased with a 'Michel's" Coffee...but Starbucks should be avoided)
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 04/10/2018, 09:50 AM
Oh yes... Starbucks is terrible coffee. However, their filter coffee topped up with half and half was my go-to in the US.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Koffee Kosmo on 04/10/2018, 09:57 AM
If you are happy to provide the machine....I'll give you my "Honest" feedback and comparison  ;)

But if I'm paying...I think it will be Sunbeam/Breville

Don’t have any spare machines on hand to give you
However you are welcome to call in to Casa Cafe de Koffee Kosmo when you are in the area

KK
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 04/10/2018, 08:18 PM
Oh yes... Starbucks is terrible coffee. However, their filter coffee topped up with half and half was my go-to in the US.
Yes...it is sad when you have to look for a Starbucks over there because at least you know what to expect   :laugh:

I don't know how the Yanks can do coffee so bad.  Must be the beans.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Koffee Kosmo on 04/10/2018, 11:03 PM
Go a spare $89 bucks

https://www.news.com.au/lifestyle/home/interiors/people-are-going-nuts-for-kmarts-new-89-coffee-machine/news-story/ee0b7e570e11d4e1ad7872fb9f0bb752

KK
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 05/10/2018, 07:14 PM
That's probably right up there with my very first Sunbeam Machine  :)

Can't remember how many times I released the group head when there was still a heap of pressure sitting there....coffee grinds would explode all over the walls.  Scared the crap out of me.
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Brett H on 06/10/2018, 11:38 AM
That's probably right up there with my very first Sunbeam Machine  :)

Can't remember how many times I released the group head when there was still a heap of pressure sitting there....coffee grinds would explode all over the walls.  Scared the crap out of me.


At least you didn't kill a Mr Espresso with milk showering the neighbourhood in plastic and residue  ???
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: Honest_Gaza on 14/02/2019, 08:24 PM
It's done......Breville Dual Boiler Review coming in March  ;)
Title: Re: EM7000 Purchased - EM6910 Retired - Initial observations
Post by: admin on 16/02/2019, 09:27 AM
It's done......Breville Dual Boiler Review coming in March  ;)
:thumb: