I always appreciate your kind words and sent you a PM.
mallacoota, removing and refitting the shower screen and under cup washer
(group seal) will not void your warranty:
a) it is part of normal service intervention both during and after any warranty period and IS a user serviceable item and
b) if you dont remove, clear the area and refit the shower and seal, you cant use the machine to produce the video sought by your retailer (?).
Go ahead and do that, it is not part of the real problem, just a tangential occurence. And it will result in your machine not remaining totally incapacitated (which just makes you feel worse about the situation and or makes the situation seem worse).
Coffee equipment consumer psychologist hat on....
If I may reiterate something that I may have written above (or not?)...read your warranty statetemt and find out who is directly responsible for the warrantable service and follow the protocol. That should
in theory speed up the process for you. ie...can you call the importer direct or do you have to talk to your retailer (?) concerning ALL your service needs. Who is supposed to be carrying the can here, cut to the chase, and hopefully save yourself some angst.
Hope that helps.
Dont know if this is allowed here but I just did a quick search on ewechoob and found this video straight away. The coffee brew depicted is not "standard" and I am not making any comment on that one way or another, the point however is if you advance the video to 1.35 min and watch from there. At 1.45 the pour is stopped and you will see the activation of the group exhaust / pressure relief cycle, and something similar to that is what your machine should be doing.
Again, suggest you refit the shower/seal and compare to this clip, and make your video for your service provider.https://www.youtube.com/watch?v=qF8B2qc2q7I