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Bezzera

Author Topic: www.beangreen.com.au  (Read 16276 times)

Intense Coffee

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« Reply #25 on: 24/05/2016, 04:25 PM »
Has anyone ordered greens from Bean Green recently?

Just checking because I ordered & paid for some green on Friday 20th May, and there has been no change to my order status since then which is unusual, and I only get an answer machine when I phone, with no reply as yet. I had tried to phone to arrange a pick-up on the 20th, but following no answer to my phone calls decided to order as per usual with delivery.

Last time I ordered from them, I had a delivery problem, and eventually went to the warehouse to sort it out, so getting concerned there may be an issue.

Will probably wait another day before trying to cancel order and recover funds, as am running short on one of the items I've ordered, but just wondered if any one else has had similar issues?

Graham

deegee

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« Reply #26 on: 25/05/2016, 09:54 AM »
I haven't ordered from them recently - because I gave up on them about a year ago.  I placed several orders over the previous three years or so, and each time the service was good and the delivery was fast. 
But the two orders I placed last year took two weeks to arrive, and then only after multiple emails & phone messages.
The courier got blamed for losing the packages, but I don't see how that could have happened when the web site showed that the order had not been processed or despatched.
I don't know if there has been a change of staff or just a change in attitude toward small purchases, but things just aint what they used to be at BG.
So my advice is to keep sending emails and leaving phone messages until you get some action. I was never able to speak with anyone when I rang, the call always went to an anwering machine, but I was able to leave a message.
Gaggia Classic(PID), Gaggia G106, Elektra Lever, Elektra Semi, Bezzera BB005, Rok Hand Grinder (modified), Frankenpopper, Behmor 1600+.

Dry bean.

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« Reply #27 on: 25/05/2016, 11:12 AM »
The last time I used them was 2013, originally I found them to be very competitive and pretty switched on, then for some reason things degraded, prices increased substantially, the freight free threshold doubled, packaging was poor and communication became an issue. :question:

Reluctantly I moved back to my previous supplier who was, and still is very professional, quality product, reasonable prices, great packaging and lightning fast shipping, won't mention the name as they are not a sponsor, however anyone who cant guess who I'm on about can PM me for details. :)
Cheers,

Dry Bean.

Old age and treachery always overcomes youth and skill. (Willie Nelson)

askthe coffeeguy

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« Reply #28 on: 25/05/2016, 11:48 AM »
The last time I used them was 2013, originally I found them to be very competitive and pretty switched on, then for some reason things degraded, prices increased substantially, the freight free threshold doubled, packaging was poor and communication became an issue. :question:

Reluctantly I moved back to my previous supplier who was, and still is very professional, quality product, reasonable prices, great packaging and lightning fast shipping, won't mention the name as they are not a sponsor, however anyone who cant guess who I'm on about can PM me for details. :)

I had an order end up in Darwin and turn up about a month later... never again ...
"The crema which dissipates is not the lasting crema..."

Intense Coffee

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« Reply #29 on: 25/05/2016, 01:13 PM »
Update:

I raised the issue with PayPal, because being used to more prompt service from BG, I did not allow myself much leeway for delivery having run short on one of my main greens. I got no phone reply to leaving messages, however since raising the issue with PayPal, I have now received email communication that my BG order has shipped. This is great news although I did also order some interim beans from an alternative supplier, so it has now cost me quit a lot more than I planned. I did get a different alternative in case the BG order eventually shipped, so now have more variety.

Happy however now that it has shipped, hopefully will arrive promptly. Will update when it arrives.

I too am hardly a big spender so that could be part of the problem.

Graham

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« Reply #30 on: 25/05/2016, 01:35 PM »
Update:

I raised the issue with PayPal, because being used to more prompt service from BG, I did not allow myself much leeway for delivery having run short on one of my main greens. I got no phone reply to leaving messages, however since raising the issue with PayPal, I have now received email communication that my BG order has shipped. This is great news although I did also order some interim beans from an alternative supplier, so it has now cost me quit a lot more than I planned. I did get a different alternative in case the BG order eventually shipped, so now have more variety.

Happy however now that it has shipped, hopefully will arrive promptly. Will update when it arrives.

I too am hardly a big spender so that could be part of the problem.

Graham

Any explanation regarding lack of communication Graham? :)
Cheers,

Dry Bean.

Old age and treachery always overcomes youth and skill. (Willie Nelson)

Intense Coffee

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« Reply #31 on: 25/05/2016, 02:43 PM »
Just had a call from Brendan, and said that they have been moving warehouses, and beans had been shipped, so expecting a happy ending. (So to speak).   ;)

Graham

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« Reply #32 on: 25/05/2016, 05:10 PM »
Good outcome. :)
Cheers,

Dry Bean.

Old age and treachery always overcomes youth and skill. (Willie Nelson)

Intense Coffee

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« Reply #33 on: 26/05/2016, 11:29 AM »
BG Order received - normal BG service restored to my satisfaction

Graham

Brett H

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« Reply #34 on: 26/05/2016, 04:02 PM »
Great news!!
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Paolo

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« Reply #35 on: 05/06/2016, 08:39 AM »
I put an order through on a Wednesday morning a few weeks ago and the beans were at my doorstep the next morning. I live half way between Sydney and Newcastle. Colossal service!

(Beans from Beangreen have always been great, too!)


Thanks, Brendan!

BeanGreen

 

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