Thanks to Bezzera and KK

Kelsey

When you purchase a Bezzera, you get a lovely 'welcome pack' shipped to you out of the blue a little while later. It contains a bunch of nice little items that are useful, attractive and make you feel all warm and fuzzy inside. Derrilex can attest to how good that blue Bezzera cloth is.

Well shortly after I received the set, a big chunk just fell out of the cup handle without any apparent damage. These things happen and as it was a gift-like thing I didn't feel like hassling Bezzera about. I mentioned it to KK however and on Friday TWO replacement cups and a second microfibre cloth arrived completely out of the blue.

This is the essence of building good customer relationships - not necessarily the giving of free stuff, but the going above and beyond.

I was already a happy Bezzera owner - this kind of thing just makes me a passionate one.

derrilex

Awesome Kelsey. Big ups to Chris & KK. I reckon Chris would do good business just selling the blue cloth  :thumb:

Kelsey

Tell me about it. I love that thing. Takes pride of place in my setup.

Lacehim

Nice set up there Kelsey.  Nice and cozy. Makes me want to go clean up mine!  :laugh:

Kelsey

I've told ya before - I love cleaning my coffee workstation. :D

UNM

on 1330119687:

This is the essence of building good customer relationships - not necessarily the giving of free stuff, but the going above and beyond. I was already a happy Bezzera owner - this kind of thing just makes me a passionate one.

Also, the fact it was a complete surprise will be another reason you are so happy. Had you asked for the replacement, you would be happy, but not to the same degree. They do seem to have a great attitude to customer  service.

Brett H

This does not surprise me but I am delighted for you Kelsey.  Chris is a great guy and they have a great product!  :thumb:

shape_shifter

Kelsey loves surprises  :D Nothing should surprise me about our group any more but I am still left gobsmacked and teary some days

Koffee_Kosmo

on 1330119687:

When you purchase a Bezzera, you get a lovely 'welcome pack' shipped to you out of the blue a little while later. It contains a bunch of nice little items that are useful, attractive and make you feel all warm and fuzzy inside. Derrilex can attest to how good that blue Bezzera cloth is. Well shortly after I received the set, a big chunk just fell out of the cup handle without any apparent damage. These things happen and as it was a gift-like thing I didn't feel like hassling Bezzera about. I mentioned it to KK however and on Friday TWO replacement cups and a second microfibre cloth arrived completely out of the blue. This is the essence of building good customer relationships - not necessarily the giving of free stuff, but the going above and beyond. I was already a happy Bezzera owner - this kind of thing just makes me a passionate one.

All I did was to mention that your wife broke her favourite cup Chris from Bezzera Australia took down the details while I was speaking and left instructions to send a pair of cups to you But I see you got a bonus  :thumb: microfibre cloth When my welcome pack came I got a Bezzera embroidered towel & use it to rest the group handles on it  to stop scuffing on top of the machine KK

Kelsey

It's a very 'Apple' approach to business. It's certainly made me a vocal fan.

Koffee_Kosmo

on 1330166064:

It's a very 'Apple' approach to business. It's certainly made me a vocal fan.

Funny you should say that He runs apple computers in the business  ;D KK

Kelsey

Always a sign of good taste.